In IT infrastructure, Project management and its support are integral parts. Every project basically must have a definite predefined start and a predefined end date. However, in today’s fast-growing IT world, several companies with their project models are violating these basic definitions and few others. One of the popular ways to overcome this is to define the end as the end of a financial period or have yearly cycles. Project management should be a speedy process as the stakeholders remain same and we could move quickly from one work package to other.
Metrics to measure the performance of the project can be derived from the parameters already agreed on it the project plan and any deviation from the agreed ranges can be analyzed and corrective action can be taken. The closing of the project is equally important as its starting. Constant leaning, tracking risks associated, fixing bugs thorough out Project Cycle and then support for the product are important parts of a Project Model.
Giving a solution to one such problem is the production support and management. Production support is the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.
ITCconnectUS Project Management and Support Team includes expert technical staff, dedicated expert contact, logistics, deliveries, packaging, warehousing, training, installation and other technical expertise to deliver your projects on time and in the budget.
Be it mergers, acquisitions, simply expanding, Infrastructure additions, upgrades, removals or IT consolidations, we carry the experience and methodology to guide these types of projects to successful completion. Our unique approach to project delivery and dedication to go beyond what is needed allows us to deliver projects in half the time, redefining the IT model in project delivery.
We ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle, Co-ordinate the production of all reports using effective communication mechanisms between the project teams. Project summary reports are crucial for a project, it helps to keep logs of risks and maintain the project library, filing, recording and reporting systems to implement appropriate configuration management procedures.
Cost – Better managed and monitoring cost spending on support activities.
Planning – Better resource management by planning the support activities and minor enhancements.
Execution – Better integration and execution since the various functions are in sync and stakeholders are already identifies.
Risk – Since we work on support activities which might be similar, there is better understanding of risks involved and ways to mitigate them.