Giving a solution to one such problem is the production support and management. Production support is the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.
A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.
A generation bolster individual/group is in charge of getting episodes and solicitations from end-clients, examining these and either reacting to the end client with an answer or heightening it to the next IT groups. These groups may incorporate designers, framework specialists and database overseers.