Incident management is a process for logging, recording and resolving the incidents as quickly as possible to restore the business process or service back to normal. Incident management is the overall process starting from logging incidents to resolving them.
It is a very critical process as this will ensure that the incidents get addressed is a systematic and effective manner. Also, by streamlining the entire process, there is a good chance that early fixing of the issues might happen. ITConnectUS is one such organization which enables tracking of the incident management.
It is one such solution given by us regarding tracking the incidents to be occurred or which already occurred or which are yet to.